Privacy Policy

2. Information we collect

We collect information you provide directly and limited technical information generated when the site is used.

• Contact details, including your name, email address, phone number, company name, and the content of your message.
• Quote and project details, including product interest, quantity, sizes, colours, branding placement, delivery needs, timelines, and other specifications.
• Files you choose to upload, such as artwork, logos, reference images, or tech packs.
• Basic technical and security information that may be recorded by our hosting infrastructure, such as IP address, browser type, device information, requested pages, timestamps, and error or security logs.
• Analytics and interaction information collected through Google Analytics 4 and Microsoft Clarity, including pages viewed, navigation and category selections, product interactions, form progress and outcomes, device and browser details, approximate location, clicks, scrolling, and session interaction data. Our custom analytics events do not include the name, email address, phone number, company, message text, or uploaded filenames entered in a form.

3. How we use information

• To respond to questions and assess quote or manufacturing requests.
• To communicate about specifications, sampling, pricing, production feasibility, delivery, and related services.
• To route an inquiry to relevant team members and maintain business records.
• To operate, secure, troubleshoot, and improve the website and inquiry process.
• To understand navigation, product discovery, quote-form completion, and usability through aggregated analytics, heatmaps, and session interaction analysis.
• To prevent spam, misuse, fraud, or security incidents and meet applicable legal obligations.

4. When we share information

We do not sell personal information. We may share information only where reasonably needed for the purposes described in this policy, including with:

• Hosting, communications, file-processing, and workflow providers that support the website or inquiry delivery.
• Google, which provides Google Analytics 4, and Microsoft, which provides Clarity, for website measurement and user-experience analysis.
• Employees, contractors, production specialists, and service providers who need the information to assess or support your request.
• Professional advisers, authorities, or other parties where required by law, needed to protect rights and safety, or relevant to a business restructuring.

5. Cookies and website technology

The site uses Google Analytics 4 and Microsoft Clarity when a page loads. These services may use cookies or similar browser technology to distinguish visits, measure site activity, generate aggregated reports, produce heatmaps, and help us review how visitors move through the website.

Clarity masks input and select-field content by default, and StitchBase explicitly masks the content of its inquiry forms in Clarity recordings. Analytics event payloads contain operational context such as page type, product or category, form step, selected-option counts, validation field names, and submission outcome—not the personal values a visitor enters.

You can restrict cookies or tracking through browser controls, privacy extensions, or device settings. Blocking analytics technology may reduce the completeness of our measurement but does not prevent you from using the inquiry forms.

6. Retention

We retain inquiry information for as long as reasonably necessary to respond, evaluate a potential project, maintain business and security records, resolve disputes, and meet legal or contractual obligations. Retention periods may vary depending on the nature of the inquiry and whether a business relationship develops.

Uploaded materials should include only what is needed for your request. Do not submit sensitive personal information through the inquiry forms.

7. Security and international processing

We use reasonable administrative and technical safeguards designed to protect information. No website, email system, transmission method, or storage service can be guaranteed completely secure.

Service providers or business recipients may process information in countries other than your own. Where this occurs, information may be subject to the laws and lawful access requirements of those locations.

8. Your choices and requests

You may ask us to access, correct, or delete personal information associated with a website inquiry, subject to identity verification and any information we must retain for legal, security, contractual, or legitimate business reasons. You may also ask us to stop non-essential communications.

Send a request to info@stitchbaseco.com and describe the inquiry or information involved so we can locate it.

9. Children and third-party links

This business website is not directed to children, and we do not knowingly seek personal information from children through its inquiry forms.

The site may link to third-party websites or services. Their privacy practices are controlled by their own policies, not this one.

10. Updates and contact

We may update this policy as the website, service providers, or legal requirements change. The date shown at the top identifies the latest posted version.

StitchBase is located at StitchBase, Toor Abad Daska Road Sialkot, Punjab, Pakistan. Privacy questions may be sent to info@stitchbaseco.com or +923164919198 during Mon-Sat 9:00AM - 6:00PM.